16t Privacy Policy — How We Protect Your Information
This Privacy Policy explains how 16t collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully to understand your rights and our commitment to data security.
Information We Collect
When you register and use the 16t platform, we collect various types of information to enable our services to operate smoothly and securely. The types of information collected are as follows:
- Account information — your full name, email address, phone number, and login credentials provided during registration.
- Identity verification information — identity documents submitted during the account verification process for withdrawing funds in MYR.
- Payment information — transaction details for deposits and withdrawals made via TNG eWallet, Maybank2u, or FPX. We do not store full card numbers; all processing is handled by approved payment providers.
- Device and browser information — device type, operating system, IP address, browser version, and other technical data collected automatically when you access the platform.
- Usage data — a record of your activity on the platform, including bets placed, session duration, pages visited, and game preferences.
- Cookies and tracking technologies — small files stored on your device that help us recognise your session and improve your browsing experience.
How Your Information Is Used
16t uses collected information solely for legitimate purposes directly related to platform operations. We do not sell or rent your personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Creating and managing your user account.
- Processing deposits and withdrawals in MYR.
- Verifying user identity to comply with financial security requirements.
- Providing effective and responsive customer support.
- Sending important notifications relating to your account, transactions, or platform updates.
- Detecting and preventing fraud, multi-account usage, or platform abuse.
- Improving user experience based on anonymised usage data analytics.
Cookies & Tracking Technologies
The 16t platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small data files automatically stored on your device when you browse our platform.
We use several types of cookies:
- Session cookies — used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — saves your preferred language and display settings so you don't have to reconfigure them each time you log in.
- Analytical cookies — helps us understand how users interact with the platform for internal improvement purposes. This data is collected in aggregate and does not identify individuals.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the login functionality and your overall experience on the 16t platform.
Data Storage, Security & Sharing
All 16t user data is stored on servers protected with SSL encryption and strict access controls. We limit access to personal information to only those staff members who require it to carry out their duties.
Your data will be retained for as long as your account remains active, or as required to comply with applicable legal and financial regulatory obligations. Following account closure at the user's request, data will be deleted or anonymised within a reasonable timeframe, unless extended retention is required by law.
16t will not share your personal information with third parties except in the following circumstances:
- Approved payment providers for processing your MYR transactions.
- Government authorities or law enforcement when required by a valid court order or applicable law.
- Third-party technical service providers that support platform operations, bound by strict confidentiality agreements.
In all of the above cases, data sharing is limited strictly to necessary information and does not involve the sale of data.
Your Rights as a 16t User
As a 16t platform user, you have the following rights regarding your personal information:
- Right of access — you may request a copy of the personal information we hold about you at any time.
- Right to rectification — if your information is inaccurate or incomplete, you may request an update through your account panel or by contacting customer support.
- Right to erasure — you may request deletion of your account and personal data, subject to there being no pending transactions and our compliance with applicable legal obligations.
- Right to object to processing — you may object to the use of your data for specific purposes, such as receiving optional marketing communications.
To exercise any of the rights above, please contact the 16t support team at [email protected], clearly stating your request. We will process it within a reasonable timeframe and follow up with a response.
If you have any questions about this Privacy Policy or how we handle your data, the FAQ we also provide basic guidance on account privacy and security.
Policy Changes & How to Contact Us
16t reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The latest version of this Privacy Policy will always be available on this page, along with the date of the most recent update.
Continued use of the 16t platform after any updates to this Privacy Policy are published constitutes your acceptance of the revised version. We encourage users to review this page periodically, especially if you use our platform regularly.
For any enquiries, complaints, or requests relating to your privacy and personal data protection, please contact us via:
- Email: [email protected]
- Response time: within 3 business days for privacy-related enquiries
We are committed to handling every enquiry with seriousness and transparency, in order to protect the interests and privacy of every 16t user in Malaysia.
Still Have Questions About Your Privacy?
The 16t support team is here to help you understand how your data is protected. Check our FAQ for quick answers, or log in to manage your account privacy settings.